FAQs
How do I place an order?
Shopping at Chole-Paris is simple! Browse our collection, select your favorite pieces, and add them to your cart. Once you’re ready, proceed to checkout, where you can review your order and enter your payment details. After your purchase is confirmed, you’ll receive an order confirmation email.
Can I change or cancel my order after placing it?
We understand that plans can change. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this period, your order may have already been processed or shipped, and we may not be able to make any changes.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly on our website or through the carrier’s tracking system.
Does Chole-Paris offer gift cards?
At this time, we do not offer gift cards. However, we are always looking to expand our offerings, so stay tuned for future updates!
Is my payment and personal information secure?
Your security is our top priority. We use encrypted payment gateways and follow strict data protection measures to ensure your personal and payment information remains secure.
Do you offer international shipping?
Currently, we only ship within France, but we are working on expanding to international destinations in the near future. Check back for updates!
What should I do if my order arrives damaged?
We take great care to ensure your order arrives in perfect condition. However, if your order arrives damaged, please contact us within 3 business days of receiving it. Kindly provide clear photos of the damaged items and packaging, and our team will assist you in processing a replacement or refund.
What is Chole-Paris’ return policy?
We offer a 30-day return policy for unworn items in their original packaging with tags still attached. If you’re not fully satisfied with your purchase, you can return it within this time frame. For more details, please visit our Return & Refund Policy page.
Need Further Assistance?
Our dedicated customer support team is ready to assist you with any questions or concerns.
📧 Email: info@chloe-paris.com
📍 Address: 13 Le Theil, 23140 Cressat, France
📞 Phone: +33 7 45 71 86 46
Thank you for choosing Chole-Paris! We’re here to ensure that your shopping experience is effortless and enjoyable.